Yes! Once you add your name to your badge, you'll be given the opportunity to download and view a proof prior to checkout. Please be sure everything on your badge looks correct prior to checking out since this is the exact file that we will use to print your order.
No! You can order as many or as few badges as you would like.
The previews shown on our website are provided as a general representation of our products. Actual colors may vary slightly on your finished badge from what you see on your screen. However, spelling of names and titles, placements, logos, etc. will appear as you see on your preview, so please be sure that everything looks correct before submitting your order.
Any time you need to change or cancel an order, please contact us immediately via live chat, email at sales@lonestarbadge.com, or call (512) 357-2261. Changes and cancellations will depend on how long it has been since you placed the order. Typically orders ship out the same day and we're unfortunately unable to cancel them once they've been shipped due to the personalization and the fact that they're no longer in our building. It may be possible to change or cancel your order if it has not shipped yet, but since the production time is so quick, you will need to request any changes or cancellations asap!
Any time you need to change or cancel an order, please contact us immediately via live chat or call (512) 357-2261. Changes and cancellations will depend on whether your order is for stock products or custom products and how long it has been since you placed the order. Typically stock orders ship out the same day and we're unfortunately unable to cancel and refund them once they've been shipped. It may be possible to change or cancel some custom product orders prior to shipping, but cancellation fees or partial payments may apply depending on where the order is in our layout or production stages. Please contact us as soon as you know you need to cancel or change your order, whether for stock or custom products, so we can minimize the possibility of fees.
We so not accept returns on any custom-printed items and are unable to issue any refunds. If you have any questions about this policy, please feel free to contact us.
We strive for 100% accuracy when shipping orders, but we, unfortunately, do make occasional errors. It could simply be that we shipped your order in separate boxes and not all of them arrived yet, or it could be that we made an honest mistake, in which case we'll do whatever we need to do to make it right as quickly as possible. If you have any issues with a shipment you received, please feel free to contact us at sales@lonestarbadge.com so we can make it right.
We currently use UPS and USPS Mail as our shipping carriers. The shipping cost for your order is determined by the weight of your order and your ship-to location based on UPS and USPS daily published rates for the shipping method you select.
Delivery dates and transit times will depend on the production time you selected and the shipping method. After the production time is complete (typically one business day, not including weekends or holidays), your order will ship according to the shipping method you selected when ordering. We're located centrally in Texas, so most UPS and USPS standard shipping methods (Ground/First Class Mail) should arrive in about 3-5 days. If you chose one of the expedited methods, you can expect your order to arrive within the specified time frame (see time frames below). Please note that if you don't receive your order when expected once shipped, you'll have to reach out to the shipping carrier for further instructions and/or to file a claim. Any replacement badges will need to be ordered at your expensive for lost, missing, or damaged packages.
You are certainly welcome to pick up your order, however, we're located in central Texas. But if you're ever in the area and want to pick up your order, just let us know!
